FAQs
Frequently Asked Questions
We know shopping online can raise a few questions — and we're here to make things clear, simple, and stress-free. Below you'll find answers to the things we get asked most. If you don't see what you're looking for, just reach out. We're always happy to help.
What does ELVORAH sell? ELVORAH specialises in everyday essentials for men and women — thoughtfully designed clothing that balances comfort, quality, and modern style. Every piece is made to feel good, look sharp, and move with you through your day.
Where do you ship? We currently ship to all 50 states within the United States. Whether you're in downtown Manhattan or a small town in Montana, we've got you covered.
Do you offer free shipping? Yes — all orders over $95 ship free, no code needed. For orders under $95, a flat rate of $5.95 applies at checkout.
How long does shipping take? Orders are processed within 1–3 business days. Once dispatched, delivery typically takes 5–8 business days depending on your location. You'll receive a tracking number by email as soon as your order ships.
What is your return policy? We offer a 30-day return window from the date of delivery. If you're not completely happy, you can return your item in its original, unworn condition with tags attached for a full refund. No restocking fees, no hassle.
Who pays for return shipping? Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we can't be held responsible for items lost in return transit.
How long does a refund take? Once we receive and inspect your return, refunds are typically processed within 5–7 business days. The refund will be credited to your original payment method, and you'll receive an email confirmation once it's complete. Depending on your bank, it may take an additional 5–10 days to appear on your statement.
Can I exchange an item? We don't offer direct exchanges at this time. If you'd like a different size or colour, we recommend returning your original item for a refund and placing a new order to make sure the item you want is still in stock.
How can I contact customer support? You can reach us at support@elvorah.com. We're available Monday to Saturday, 9:00 AM – 8:00 PM EST, and we aim to respond within 24 hours.
What sizes do you offer? We offer a wide range of sizes across all our collections. Detailed sizing information is available on each product page. If you're unsure about fit, drop us a message — we're happy to help you find the right one.
Do you restock sold-out items? Some of our styles are seasonal and produced in limited runs, but popular essentials are regularly restocked. If something you love is sold out, keep an eye on the product page or sign up for restock notifications.
Is it safe to shop on your website? Absolutely. All transactions are protected with SSL encryption, and we never store your payment details. Your privacy and security are always a priority.
Still have questions? We're here for you. Reach out anytime at support@elvorah.com — we'll make sure your ELVORAH experience is as smooth as the clothes themselves.