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Return & Refund Policy

We want you to feel confident in every piece you order from ELVORAH. If something isn't quite right, we've made the return process straightforward and stress-free — because you should never have to second-guess a purchase.

Our 60-Day Return Promise

Not completely happy? You have 60 days from the date of delivery to return any item for a full refund. Whether the fit wasn't what you expected or you simply changed your mind, we've got you covered.

To qualify for a return, items must meet the following conditions:

  • Unworn, unwashed, and in their original condition
  • All tags attached and intact
  • Free of perfume, deodorant, or any marks
  • Accompanied by proof of purchase (your order confirmation email is all you need)

To start a return, email us at support@elvorah.com with your order number and a brief reason for the return. Our team will respond within 1–2 business days with return instructions and the shipping address.

How Refunds Work

Once we receive and inspect your returned item, your refund will be processed within 5–7 business days. Refunds are issued to your original payment method, and you'll receive an email confirmation the moment it's complete. Depending on your bank or card provider, it may take an additional 5–10 business days to appear on your statement.

A few things to note:

  • No restocking fees, ever
  • Return shipping is the customer's responsibility for change-of-mind returns
  • We recommend using a trackable shipping method — we can't be held responsible for items lost in return transit
  • Original shipping costs are non-refundable unless the return is due to our error

Partial Refunds

In some cases, a partial refund may be issued if items are returned showing signs of wear, with missing tags, or not in their original condition. We'll always notify you by email if this applies to your return.

Damaged or Incorrect Items

We hold ourselves to a high standard — but if something slips through and you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@elvorah.com. Include your order number, a clear photo of the issue, and a short description. We'll arrange a replacement or full refund at no cost to you, including return shipping.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Items marked "Final Sale" at the time of purchase
  • Gift cards
  • Intimates and swimwear (for hygiene reasons)
  • Items that have been altered, tailored, or damaged by the customer

Questions?

We're here to help. Reach out anytime at support@elvorah.com. We're available Monday to Saturday, 9:00 AM – 8:00 PM EST, and we aim to respond within 24 hours.

At ELVORAH, returns should feel as easy as getting dressed — simple, clear, and completely on your terms.